While the world debates the ethics and autonomy of artificial intelligence, local governments here are grappling with far more down-to-earth problems—literally. Potholes, overflowing garbage bins, broken streetlights, neglected parks. The everyday frustrations of citizens. But what if AI—the technology we associate with the future—could become an ally in solving these daily yet critical issues?
Cities around the world are already tackling municipal problems with the help of algorithms. In Amsterdam, AI analyzes citizen complaints and automatically forwards them to the appropriate services. In Vienna, artificial intelligence predicts when certain containers will be full and optimizes waste collection routes accordingly. These systems reduce costs, accelerate response times, and—most importantly—make life better for citizens.
And here in Serbia?
While still in its early stages, encouraging steps are being taken. The city of Novi Sad, as part of its “Smart City” project, has started installing sensors on garbage containers that transmit real-time data on how full they are, allowing for more efficient waste collection. In Belgrade, in partnership with the private IT sector, initiatives have been launched to use AI to detect road damage through traffic camera footage analysis.
Niš has gone a step further, testing smart public lighting systems that automatically adjust brightness based on weather conditions and pedestrian activity, saving energy and improving safety. In Šabac, a mobile app was developed through which citizens can report public service issues—AI then classifies the reports by priority and sends them to the appropriate departments.
Imagine an algorithm mapping sidewalk conditions using drone footage, an app that automatically reports damaged traffic signs, or a system that monitors public restrooms and alerts staff when maintenance is needed. This is no longer science fiction—it’s a reality that smart cities are already living.
Of course, technology can’t (yet) replace physical labor. But what it can—and must—replace is slowness, inefficiency, and lack of transparency. AI doesn’t play favorites, doesn’t forget, and doesn’t “misplace” complaints. It works fast, accurately, and—if well-programmed—in the public’s best interest.
The biggest challenge won’t be technological. It will be political and organizational. Will local governments be willing to give up some control and delegate part of the decision-making to “invisible” systems? Will they have the courage to break free from administrative inertia? And finally, will citizens trust digital services more than the neighbor who “knows someone in the public utility company”?
Artificial intelligence won’t solve all our problems, but it can clean up a good portion of what administrations have swept under the rug for years. The only question is—will we let it?